Frequently Asked Questions
We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.
1. HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
When you order is complete you will be transferred to a confirmation page containing your order number. You will also receive a confirmation email with the details of your order. If you do not receive a confirmation email within 30 minutes of placing your order, please check your spam folder. If you still have not received, you’re a confirmation email, contact customer support at Info@queen-essentials.com
2. WHAT ARE YOUR SHIPPING OPTIONS?
We offer USPS Priority Mail and UPS to most locations (Domestic & Internationally). Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
3. HOW DO I TRACK MY ORDER?
In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment's progress until the package is delivered to your door
If you do not receive a shipping confirmation email from Queen Essentials within 3 business days of placing your order, be sure to check your personal Spam folder. If you are still unable to locate the confirmation email for your order, please contact our customer care team by emailing Info@queen-essentials.com.
4. I PLACED AN ORDER, BUT HAVEN'T SEEN ANY MOVEMENT FROM QUEEN ESSENTIALS?
Depending on the shipping method selected, most orders leave our studio within 2-3 business days after placing the order (excluding Saturdays, Sundays, and holidays).
Note: In-transit times are separate from processing times and are subject to change during the holiday season.
5. I JOINED THE QE TRIBE BUT I DID NOT RECEIVED MY COUPON. WHY?
If you have not received your coupon within 1 hour of joining the QE tribe, please contact customer service at Info@queen-essentials.com.
6. MY COUPON CODE IS NOT WORKING. WHY?
If you are having difficulties with your coupon code, please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions. New user coupons are valid on your first purchase only.
7. MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
Please contact your local USPS or UPS location dependent on the shipping service your order was to be delivered by. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
8. I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
Please send us an email as soon as possible if you would like to change something in your order. We know how important your order is, so we aim to fulfill orders as quickly as possible! The adding on or taking off items and discounts cannot be modified once your order has left our studio. Therefore, all products purchased on your original order will be fulfilled, and we will only ship to the shipping address entered when the order was originally placed.
9. I'M IN LOVE WITH AN ITEM, BUT IT'S OUT OF STOCK. WHAT CAN I DO AND HOW OFTEN DO YOU RESTOCK?
Good news! We often restock our most popular items. Simply email customer service at Info@Queen-Essentials.com -Include in the email subject line "EMAIL WHEN AVAILABLE." Once the item is restocked, you'll be notified right away via email!
Helpful Hint: Act quickly when you find a product you are interested in or stock up on your favorites. Due to the fast nature of our business, we never guarantee that an item will be restocked.
10. I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
Queen Essentials DOES NOT ACCEPT RESPONSIBILITY OR ISSUE REFUNDS FOR ITEMS DAMAGED IN TRANSIT. We will assist you with working with the carrier to complete the claims process.
Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
If there is an issue with your order an email must be sent to firstname.lastname@example.org within 24 hours of receiving your package.